Privacy Policy
Last Updated: 2026-06-17
1. Introduction
Welcome to Synctrion, operated by Synctrion SWE AB ("we", "our", or "us").
This Privacy Policy applies to visitors to our website, prospective customers, customers, and individuals who contact us through our website.
We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable data protection laws.
This Privacy Policy explains what information we collect, how we use it, the legal basis for processing it, and your rights regarding your personal data.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
The controller responsible for processing your personal data is:
Synctrion SWE AB
Company Registration Number (Org.nr): 559547-0492
Address: Katodvägen 1, 445 34 Bohus, Sweden
Data Protection Contact: dpo@synctrion.com
Website: synctrion.com
3. Information We Collect
Information You Provide Directly
Depending on how you interact with our website, we may collect:
- Name
- Email address
- Phone number
- Company name
- Information submitted through contact forms
- Customer support communications
- Account information (if applicable)
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address (processed in a privacy-preserving manner)
- Browser type and version
- Device type
- Operating system
- Referring website
- Pages viewed
- Date and time of visits
4. How We Use Your Information
We use personal data to:
- Provide and maintain our website
- Respond to inquiries and support requests
- Communicate with users
- Improve website functionality and user experience
- Monitor website performance and security
- Prevent fraud and abuse
- Comply with legal obligations
We do not sell personal data to third parties.
5. Legal Bases for Processing
Under GDPR, we process personal data on one or more of the following legal grounds:
Contractual Necessity
Where processing is necessary to provide requested services or fulfill contractual obligations.
Legitimate Interests
We process certain data based on our legitimate interests, including:
- Website administration
- Security monitoring
- Fraud prevention
- Service improvement
- Anonymous website analytics
We carefully balance these interests against your privacy rights.
Consent
Where required by law, we rely on your consent for activities such as:
- Marketing communications
- Non-essential cookies
- Optional tracking technologies
You may withdraw consent at any time.
Legal Obligations
Where processing is required to comply with legal or regulatory requirements.
6. Website Analytics
We use Fathom Analytics to understand how visitors use our website and to improve our services.
Fathom Analytics is designed to provide website statistics while respecting visitor privacy. It does not use cookies for standard analytics and is designed to avoid tracking individuals across websites.
The analytics information we receive may include privacy-preserving website usage information such as:
- Page visits
- Referring to websites
- Device type
- Browser type
- Approximate country-level location data
- General usage metrics
We process website analytics data based on our legitimate interest in understanding and improving our website and services.
More information is available in Fathom Analytics' Privacy Policy.
7. Cookies
Our website may use cookies or similar technologies that are strictly necessary for the operation, security, and functionality of the website.
We do not currently use any non-essential cookies.
If we introduce non-essential cookies in the future, we will request consent where required by applicable law before placing them on your device.
8. Sharing of Personal Data
We may share personal data with trusted service providers who help us operate our website and business, including:
- Hosting providers
- Email providers
- Customer support tools
- Analytics providers (Fathom Analytics)
- Payment processors (if applicable)
These providers are only permitted to process data on our behalf and according to our instructions.
We may also disclose information:
- To comply with legal obligations.
- To protect our rights and security.
- In connection with a merger, acquisition, or sale of assets.
9. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Other lawful transfer mechanisms recognized under GDPR
10. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
As a general guideline:
- Contact form submissions are typically retained for up to 24 months.
- Customer communications are retained for the duration of the customer relationship and for a reasonable period thereafter.
- Website analytics data is retained according to the retention settings configured in our analytics platform.
- Information required for accounting, tax, or legal compliance may be retained for longer periods as required by applicable law.
11. Your Rights Under GDPR
If you are in the European Economic Area, you have the following rights:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data where applicable.
Right to Restrict Processing
Request that we limit how we process your information.
Right to Data Portability
Receive your data in a structured, commonly used, and machine-readable format.
Right to Object
Object to processing based on legitimate interests.
Right to Withdraw Consent
Withdraw consent at any time where processing relies on consent.
Right to Lodge a Complaint
You have the right to file a complaint with your local supervisory authority.
To exercise any of these rights, please contact us at privacyquestions@synctrion.com
For Sweden, the supervisory authority is:
Integritetsskyddsmyndigheten (IMY)
12. Security
We implement appropriate technical and organizational measures to protect personal data against:
- Unauthorized access
- Loss
- Alteration
- Disclosure
- Destruction
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
13. Children's Privacy
Our website is not directed toward children under the age of 16.
We do not knowingly collect personal data from children without appropriate parental consent required by law.
If you believe a child has provided personal information to us, please contact us so that we can remove it.
14. Marketing Communications
If you choose to subscribe to newsletters or marketing communications in the future, we may send updates regarding our products, services, and company news.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly at unsubscribe@synctrion.com
We will not send marketing communications where prohibited by applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with a revised "Last Updated" date.
We encourage users to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Synctrion
Email: privacyquestions@synctrion.com
Address: Katodvägen 1, 445 34 Bohus, Sweden
Website: synctrion.com